Offering a selection of reliable IT support services that cover every possible aspect, we are committed to help organizations runits IT operations smoothly every single day. Different choices of defined service level options are also available to cater different specific needs so as to give customers a total coverage of IT maintenance. Areas of expertise include phone, remote and on-site support for technical problems related to the corporate environment covering Servers, desktops, notebooks and even the operating software.
iNovuus Technologies provides quality assurance even via phone support services and ensures each call will be attended whenever you need assistance. Every service is personalized and this is what it takes to stand out from the industry.
Ourskilled engineers are always on standby to respond to site services requests 24/7. We respond within the same working day for IT Support requests and customers can be assured of competent and efficient engineersaddressing their needs.
By making use of Remote Desktop tools, we ensure that customers will be assisted and immediate attention will be given on the spot. Hence, it allows both parties to be effective and efficient so that overall customer satisfaction will be achieved. Below is a comprehensive list of what iNovuus Technologies expertise in, which includes but not limit to: – Windows Server (File, Fax and Mail Services) – ALL Workstations, Notebooks & Computer Peripherals – Routers, Wireless Access Point COVERING: – Ad-hoc services – 24 x 7 onsite services – Monthly and Yearly Services – Immediate Technical Hotline Support – Remote Configuration and Troubleshooting – 2-4 On Site Hours Response Time – OS Installation and Troubleshooting – Software Installation and Troubleshooting – On-Site Rectification By Certified Network Engineers – Management of Office network infrastructure – Liaising with external vendors for outsource services – Software Installation and maintenance (updates and patches) – Asset Inventory Management Software and Hardware Procurement